FAQ

Planning a trip and book a flight


→ You can book a flight on our website, with or without extra options.
book a flight

→ Do you want to add an extra option, you can manage your booking.
manage my booking
If you would like to book a group for ten (10) or more passengers traveling, please contact us directly, your ticket office, or your travel agent.


Check-in or manage/ change my booking


Yes, if you booked through our website, or a WINAIR sales office, you will be able to check-in online 24 hours before their schedule departure.
Go to online check-in

Not able to check in and or get your boarding pass?
No worries, you can always check in at the airport and obtain your boarding pass there. Just make sure to arrive on time so our agents can help you.


Baggage


If you have booked a connecting flight with WINAIR and another airline, there is a distinction between independently bought tickets or interline tickets.
Read more on connecting flights and baggage check through.
Due to the size of our DHC Twin-Otter aircraft and baggage compartment, WINAIR can't accept certain excessive sizes or weights and special charges may apply. Detailed information and requirements can be found on our special baggage page.
All baggage over and above the regular baggage allowance of twenty kilos (23 kg) or fifty pounds (50 lbs.) per adult/child passenger and excluding the items mentioned above as personal items will be charged for at the appropriate baggage rate as can be found on our baggage page.
Each passenger is allowed one (1) carry-on bag which is subject to a maximum weight as detailed on our cabin luggage page.
If you can't find your bags or notice damage or pilferage of your baggage, see a WINAIR agent at the airport after landing. The agent will assist you with filling out a Property Irregularity Report form. Keep a copy of this form and its reference number to use when filing a claim. Please contact our customer relations department as soon as possible.


Suggestions, Complaints, Fares and Refunds


All of our tickets are non refundable; however under certain conditions unused transportation may be converted to credit.
Email us: reservations@fly-winair.com for more information on our refund policies or to receive your credit voucher.


Special Requests


      |      Travel Advisory ➞ To ensure your safety, flights may be disrupted due to unfavourable wind conditions till Saturday March 30th 2024. We apologise for any inconvenience.
      |      Travel Advisory ➞ To ensure your safety, flights may be disrupted due to unfavourable wind conditions till Saturday March 30th 2024. We apologise for any inconvenience.
      |      Travel Advisory ➞ To ensure your safety, flights may be disrupted due to unfavourable wind conditions till Saturday March 30th 2024. We apologise for any inconvenience.