FAQ

→ You can book a flight on our website, with or without extra options.
book a flight

→ Do you want to add an extra option, you can manage your booking.
manage my booking

If you would like to book a group for ten (10) or more passengers traveling, please contact us directly, your ticket office, or your travel agent.

Do you have questions about traveling with children or babies?
read more about traveling with children of babies

Winair ONLY accepts children traveling as unaccompanied minors on board flight operated by our Avions de Transport Regional (ATR) Aircraft.
read more about unaccompanied minor travel

Do you have questions about traveling with your pet?
read more about traveling with a pet

For customers who are interested in booking a private charter.
book a charter flight

Yes, if you booked through our website, or a WINAIR sales office, you will be able to check-in online 24 hours before their schedule departure.
Go to online check-in

Not able to check in and or get your boarding pass?
No worries, you can always check in at the airport and obtain your boarding pass there. Just make sure to arrive on time so our agents can help you.

Contact our reservation agents to assist you with your booking

Do you have questions about changing your booking?
Read more about changing a booking

Our customer relations department can assist you with an invoice or a letter for your insurance.

If you have booked a connecting flight with WINAIR and another airline, there is a distinction between independently bought tickets or interline tickets.
Read more on connecting flights and baggage check through.

Charges are detailed in our baggage page.

Due to the size of our DHC Twin-Otter aircraft and baggage compartment, WINAIR can't accept certain excessive sizes or weights and special charges may apply. Detailed information and requirements can be found on our special baggage page.

All baggage over and above the regular baggage allowance of twenty kilos (23 kg) or fifty pounds (50 lbs.) per adult/child passenger and excluding the items mentioned above as personal items will be charged for at the appropriate baggage rate as can be found on our baggage page.

Each passenger is allowed one (1) carry-on bag which is subject to a maximum weight as detailed on our cabin luggage page.

If you can't find your bags or notice damage or pilferage of your baggage, see a WINAIR agent at the airport after landing. The agent will assist you with filling out a Property Irregularity Report form. Keep a copy of this form and its reference number to use when filing a claim. Please contact our customer relations department as soon as possible.

Customers can leave suggestions/ complaints or compliments by sending us an email

All of our tickets are non refundable; however under certain conditions unused transportation may be converted to credit.
Email us: reservations@fly-winair.com for more information on our refund policies or to receive your credit voucher.

Do you have questions about mobility assistance while traveling?
read more about assistance

Do you have questions about VIP assistance while traveling to St. Barth?
read more about VIP PLUS