Meet & Greet
Terms of Service
Winar’s Meet & Greet service is provided exclusively by Five Stars Airport Services (the ‘’Service Provider’’).
To ensure a smooth experience, customers booking Meet and Greet services must allow a minimum of 60 minutes between their inbound and outbound flights. This buffer is essential to accommodate airport procedures and ensure timely assistance.
In case of a missed connection due to insufficient connecting time, customers are not eligible for compensation or refund.
1. Advance Cancellation (48 Hours or More):
Cancellations made at least forty-eight (48) hours prior to the scheduled service date shall not be eligible for a refund. However, the Client may reschedule the service one (1) time at no additional cost, provided the rescheduled date falls within twelve (12) months of the original service date. In the event that service rates have changed between the original booking and the rescheduled date, the Client shall be responsible for any resulting price difference.
2. Late Cancellation (Less Than 48 Hours):
Cancellations made less than forty-eight (48) hours before the scheduled service date shall not be eligible for a refund, credit, or voucher. Exceptions shall apply only in cases of force majeure, including but not limited to death or severe weather conditions that prevent the Client from reaching the airport for the scheduled event. In such cases, the service may be rescheduled one (1) time at no additional cost, provided the rescheduled date falls within twelve (12) months of the original service date.
The Customer acknowledges and agrees that Winair and the Service Provider shall not be held liable for any missed flight connections resulting from the Customer’s late arrival at the designated meeting point or airport terminal.
In the event of such delay, the Service Provider may, at its sole discretion and without obligation, assist the Customer in arranging alternative travel. The Customer shall bear full responsibility for any additional costs, fees, or charges incurred because of such rescheduling, including but not limited to airline penalties, fare differences, or accommodation expenses.
Under no circumstances shall Winair or the Service Provider be liable for any consequential loss, including but not limited to missed flights, travel disruptions, or associated damages arising from the Customer’s delay.
Modifications to the Meet and Greet service are free of charge if requested at least 24 hours prior to the scheduled time. Requests made less than 24 hours in advance will result in forfeiture of the service.
In the event that the customer fails to appear at the agreed meeting point for the Meet and Greet service, Winair or the Service Provider shall not be held liable for any resulting inconvenience or issues. It is the customer's sole responsibility to correctly identify our representative, who will be clearly displaying a sign marked “Meet & Greet.”
No refunds will be issued in cases of customer no-show or delay, regardless of the reason.
Should a dispute arise regarding the interpretation or execution of these General Terms and Conditions of Sale, both parties agree to seek an amicable resolution. If such resolution cannot be reached, the matter will be referred to the competent courts.
Minimum Connecting Time Policy
To ensure a smooth experience, customers booking Meet and Greet services must allow a minimum of 60 minutes between their inbound and outbound flights. This buffer is essential to accommodate airport procedures and ensure timely assistance.
In case of a missed connection due to insufficient connecting time, customers are not eligible for compensation or refund.
Cancellation Policy
1. Advance Cancellation (48 Hours or More):
Cancellations made at least forty-eight (48) hours prior to the scheduled service date shall not be eligible for a refund. However, the Client may reschedule the service one (1) time at no additional cost, provided the rescheduled date falls within twelve (12) months of the original service date. In the event that service rates have changed between the original booking and the rescheduled date, the Client shall be responsible for any resulting price difference.
2. Late Cancellation (Less Than 48 Hours):
Cancellations made less than forty-eight (48) hours before the scheduled service date shall not be eligible for a refund, credit, or voucher. Exceptions shall apply only in cases of force majeure, including but not limited to death or severe weather conditions that prevent the Client from reaching the airport for the scheduled event. In such cases, the service may be rescheduled one (1) time at no additional cost, provided the rescheduled date falls within twelve (12) months of the original service date.
Late Arrival Policy
The Customer acknowledges and agrees that Winair and the Service Provider shall not be held liable for any missed flight connections resulting from the Customer’s late arrival at the designated meeting point or airport terminal.
In the event of such delay, the Service Provider may, at its sole discretion and without obligation, assist the Customer in arranging alternative travel. The Customer shall bear full responsibility for any additional costs, fees, or charges incurred because of such rescheduling, including but not limited to airline penalties, fare differences, or accommodation expenses.
Under no circumstances shall Winair or the Service Provider be liable for any consequential loss, including but not limited to missed flights, travel disruptions, or associated damages arising from the Customer’s delay.
Modification Policy
Modifications to the Meet and Greet service are free of charge if requested at least 24 hours prior to the scheduled time. Requests made less than 24 hours in advance will result in forfeiture of the service.
Policy for other disputes
In the event that the customer fails to appear at the agreed meeting point for the Meet and Greet service, Winair or the Service Provider shall not be held liable for any resulting inconvenience or issues. It is the customer's sole responsibility to correctly identify our representative, who will be clearly displaying a sign marked “Meet & Greet.”
No refunds will be issued in cases of customer no-show or delay, regardless of the reason.
Should a dispute arise regarding the interpretation or execution of these General Terms and Conditions of Sale, both parties agree to seek an amicable resolution. If such resolution cannot be reached, the matter will be referred to the competent courts.
